Royalen Casino Player Agreement
Before you play at Royalen Casino, please read this player agreement carefully. By creating an account and using our services, you confirm that you have read, understood, and accepted all terms set out in this document. This player agreement governs the relationship between you and Royalen Casino.
1. Eligibility
To register and use Royalen Casino services, you must be at least 18 years of age. Access to our platform is restricted to individuals who meet the minimum age requirement and are legally permitted to engage in online gambling under the laws applicable in their jurisdiction.
By registering an account, you confirm that you are not residing in a jurisdiction where online gambling is prohibited. It is your sole responsibility to ensure that your use of Royalen Casino complies with all applicable local laws and regulations.
Royalen Casino reserves the right to request proof of age at any time. Accounts found to belong to individuals who do not meet the eligibility criteria will be suspended and any funds held may be subject to review.
2. Account Registration
Each individual is permitted to hold only one account with Royalen Casino. The creation of multiple accounts by the same person is strictly prohibited and may result in the permanent closure of all associated accounts.
When registering, you are required to provide accurate and complete personal information. You must promptly update your account details if any information changes. Providing false or misleading information constitutes a breach of this player agreement.
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account will be deemed to have been authorised by you, and Royalen Casino cannot be held liable for losses resulting from unauthorised access caused by your failure to safeguard your login details.
3. Identity Verification
Royalen Casino applies a Know Your Customer (KYC) process to verify the identity of all account holders. This process is a standard regulatory requirement designed to prevent fraud, money laundering, and underage gambling.
You may be required to submit identity documents at any stage, including at registration, before processing a withdrawal, or when requested by our compliance team. Documents can be uploaded directly through the profile page in your account area.
Acceptable documents typically include, but are not limited to, the following categories:
- Government-issued photo identification (passport, national identity card, or driving licence)
- Proof of address dated within the last three months (utility bill or bank statement)
- Proof of payment method where required
Failure to provide satisfactory verification documents within a reasonable timeframe may result in suspension of your account and withholding of pending withdrawals pending further review.
4. Deposits
Royalen Casino supports multi-currency accounts, allowing players to deposit and transact in their preferred currency where available. Deposits are processed through the payment methods listed on our cashier page, which may be updated from time to time.
All deposits must originate from a payment method registered in your own name. Royalen Casino does not accept deposits from third parties. Minimum and maximum deposit limits apply and are displayed within the cashier section of your account.
Royalen Casino does not charge fees on deposits; however, your payment provider may apply their own charges. You are advised to consult your payment provider for details regarding any applicable fees or currency conversion rates.
5. Withdrawals
Withdrawal requests are processed to the same payment method used for your deposit, where technically feasible. Royalen Casino reserves the right to request identity verification prior to approving any withdrawal, in accordance with its KYC obligations.
Processing times vary depending on the withdrawal method selected. Royalen Casino endeavours to process approved withdrawals in a timely manner; however, additional processing time may be required by your payment provider.
Withdrawals may be declined or delayed if your account has not completed the required verification process, if there is a suspicion of fraudulent activity, or if outstanding wagering requirements have not been met.
6. Bonuses and Promotions
Royalen Casino offers a welcome bonus of up to €5,000 and 200 Free Spins for eligible new players. All bonuses and promotions are subject to specific terms and conditions, which are published alongside each individual offer.
Bonuses are issued at Royalen Casino’s sole discretion. Players must opt in to promotions where required, and eligibility criteria may apply. Royalen Casino reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice.
Abuse of bonus offers, including but not limited to opening multiple accounts to claim bonuses or collusion with other players, constitutes a breach of this player agreement and may result in the forfeiture of bonus funds and account closure.
7. Wagering Requirements
Bonus funds and free spin winnings are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement for each promotion is stated in the corresponding bonus terms and must be fulfilled within the specified timeframe.
Not all games contribute equally to wagering requirements. The contribution percentage for each game category is outlined in the general bonus terms available on the promotions page. Players are encouraged to review these terms prior to accepting any bonus.
If the wagering requirement is not completed within the allotted time, any remaining bonus funds and associated winnings will be forfeited. Royalen Casino reserves the right to review accounts where irregular wagering patterns are detected.
8. Games and Fair Play
All games available on the Royalen Casino platform utilise a certified Random Number Generator (RNG) to ensure that game outcomes are fair, unpredictable, and not subject to manipulation. Our platform is protected by SSL encryption to safeguard player data and financial transactions.
Players are expected to engage with all games in good faith. Any attempt to exploit software errors, use unauthorised software, engage in collusion, or otherwise gain an unfair advantage is strictly prohibited and constitutes a breach of this player agreement.
Royalen Casino reserves the right to void winnings and suspend or close accounts where evidence of cheating, fraud, or technical exploitation is identified. Decisions made by Royalen Casino in such matters are final.
9. Responsible Gambling
Royalen Casino is committed to promoting responsible gambling and providing tools to help players manage their gaming activity. Players are encouraged to set personal limits on deposits, losses, session times, and wagers through the account settings area.
Self-exclusion is available to any player who wishes to take a break from gambling. You may request self-exclusion directly through your profile page or by contacting our support team at [email protected]. Self-exclusion requests are processed promptly and will restrict access to your account for the elected period.
If you believe your gambling has become problematic, we encourage you to seek support from independent organisations that specialise in gambling-related assistance. Royalen Casino will cooperate with such organisations where appropriate and in accordance with applicable requirements.
10. Dormant Accounts
An account is considered dormant if there has been no login activity for a continuous period of 12 months. Royalen Casino may apply an inactivity fee to dormant accounts in accordance with standard industry practice. Details of the applicable fee will be communicated to the registered email address prior to any deduction.
Prior to classifying an account as dormant, Royalen Casino will make reasonable efforts to contact you using the email address registered to your account. You are therefore required to ensure that your contact information is kept up to date.
To reactivate a dormant account, you may log in at any time. Royalen Casino reserves the right to close dormant accounts where the balance has been reduced to zero following the application of inactivity fees, subject to applicable legal obligations regarding unclaimed funds.
